Account Manager (HR Focus) at Sheer Logic
Description
We’re seeking a dynamic & results driven Account Manager with a strong focus on Human Resources to join our team. The ideal candidate will manage key client relationships, ensure exceptional service delivery & drive business growth. This role requires a strategic thinker with a deep understanding of HR practices, client management & a passion for fostering long term partnerships.
Key Responsibilities
Client Relationship Management
- Build and maintain strong, long-lasting client relationships within the HR sector
- Serve as the primary point of contact for assigned HR accounts, ensuring clients receive exceptional service and support
- Understand client needs & objectives, providing tailored HR solutions to meet their specific requirements
- Regularly meet with clients to discuss their HR needs, address concerns & identify opportunities for growth
Account Growth & Development
- Identify & pursue opportunities to expand services within existing HR accounts
- Collaborate with the sales & marketing teams to develop strategies for account growth & new client acquisition
- Negotiate contracts & agreements to maximize revenue while ensuring client satisfaction
- Monitor account performance, analyze data, & report on key metrics to ensure targets are met
HR Expertise
- Provide expert advice on HR related matters, including recruitment, talent management, employee engagement, & organizational development
- Stay updated on HR industry trends, best practices, and regulatory changes to offer clients the most relevant and effective solutions
- Work closely with the HR team to ensure seamless delivery of HR services to clients
Project Management
- Oversee the implementation of HR projects, ensuring they are completed on time, within scope & to the satisfaction of the client
- Coordinate with internal teams to deliver customized HR solutions that align with client goals
- Manage multiple accounts & projects simultaneously, prioritizing tasks & managing time effectively
Client Satisfaction
- Proactively address client concerns and resolve issues in a timely & professional manner
- Conduct regular client feedback sessions to assess satisfaction levels and implement improvements where necessary
- Ensure high levels of client retention through exceptional service & relationship management
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Proven experience as an Account Manager or in a similar clientfacing role, with a focus on HR
- Strong understanding of HR principles, practices, and legal requirements
- Ability to manage multiple clients & projects simultaneously
- Excellent communication, negotiation, and interpersonal skills
- Strong problem solving skills & attention to detail
Skills
Job role insights
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Date posted
September 1, 2024
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Closing date
September 1, 2024
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Hiring location
Nairobi
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Offered salary
Negotiable Price
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Career level
Middle Level
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Qualification
Bachelor Degree
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Experience
3 Years
Interested in this job?
18 days left to apply