Assistant Front Office Manager at Salt Lick Safari Lodge

For decades Salt Lick Safari Lodge has been one of Kenya’s flagship lodges, famed for being among the World’s Most Photographed Lodges

Roles and Responsibilities

Roles and Responsibilities

• Assist the EHK in overseeing housekeeping operations.
• Help with budgeting, cost control, and maintaining productivity and performance. Support departmental targets, objectives, and work schedules.
• Monitor floor supervisors’ performance and guide them to maintain standards and develop operational plans.
• Coordinate with maintenance on guest room repairs and assist with the rooms’ ppm schedule.
• Conduct staff performance assessments, guide improvement plans, and prepare pips.
• Evaluate guest feedback and identify training needs with the EHK.
• Monitor supply control to avoid stock outs and maintain budget margins.
• Manage the housekeeping team, promoting growth and performance.
• Ensure staff grooming standards and manage uniform orders with the EHK Ensure team knowledge of room categories and amenities.
• Maintain good communication and staffing levels with the EHK.
• Conduct communication meetings, and generate minutes and action plans.
• Provide regular training, address issues, and assign duties.
• Solve problems and make supervisory decisions.
• Spot check performance, correct deficiencies, and ensure sops compliance.
• Assist other departments as needed.
• Perform any other duties assigned by the EHK.

Qualification and Experience

• Degree or diploma in hospitality management or related field preferred. At least 4 years of experience, including 1 year in a supervisory role, ideally in a lodge or similar facility.
• Proven housekeeping experience with strong problemsolving skills.
• Excellent communication and managerial skills; handson and leadby example approach.
• Commitment to exceptional guest service and passion for hospitality. Ability to offer creative solutions and recommendations.
• Personal integrity, able to excel in demanding environments. Experienced with MC, Opera, PowerPoint, departmental reports, and operational report interpretation.
• Team player who takes initiative and assists others as needed.
• Willing to work rotating shifts, including weekends and public holidays. Meticulous with strong attention to detail and good followup skills.

• Assist the EHK in overseeing housekeeping operations.
• Help with budgeting, cost control, and maintaining productivity and performance. Support departmental targets, objectives, and work schedules.
• Monitor floor supervisors’ performance and guide them to maintain standards and develop operational plans.
• Coordinate with maintenance on guest room repairs and assist with the rooms’ ppm schedule.
• Conduct staff performance assessments, guide improvement plans, and prepare pips.
• Evaluate guest feedback and identify training needs with the EHK.
• Monitor supply control to avoid stock outs and maintain budget margins.
• Manage the housekeeping team, promoting growth and performance.
• Ensure staff grooming standards and manage uniform orders with the EHK Ensure team knowledge of room categories and amenities.
• Maintain good communication and staffing levels with the EHK.
• Conduct communication meetings, and generate minutes and action plans.
• Provide regular training, address issues, and assign duties.
• Solve problems and make supervisory decisions.
• Spot check performance, correct deficiencies, and ensure sops compliance.
• Assist other departments as needed.
• Perform any other duties assigned by the EHK.

Qualification and Experience

• Degree or diploma in hospitality management or related field preferred. At least 4 years of experience, including 1 year in a supervisory role, ideally in a lodge or similar facility.
• Proven housekeeping experience with strong problemsolving skills.
• Excellent communication and managerial skills; handson and leadby example approach.
• Commitment to exceptional guest service and passion for hospitality. Ability to offer creative solutions and recommendations.
• Personal integrity, able to excel in demanding environments. Experienced with MC, Opera, PowerPoint, departmental reports, and operational report interpretation.
• Team player who takes initiative and assists others as needed.
• Willing to work rotating shifts, including weekends and public holidays. Meticulous with strong attention to detail and good followup skills.

Submit your CV, copies of relevant documents and Application to: recruitment@taitahillssafariresort.com