Supply Chain & Client Experience Manager

Our client is seeking to hire a Supply Chain & Client Experience Manager to ensure seamless and timely order processing and the provision of excellent customer service.

Location: Nairobi | Salary: Ksh. 120,00

Duties & Responsibilities

• Oversee receiving, printing, and logging of orders from all platforms e. email, WhatsApp, calls, SENRI, and hard copies.
• Oversee accurate and timely processing of orders into invoices, delivery notes, and quotations
• Oversee clear communication between the back office, warehousing, production, and sales concerning stock availability.
• Oversee clear communication between sales, credit, and back office concerning the status of stock
• Accurate and timely processing of sales and market returns into credit
• Ensure the distribution team is supported on queries and challenges faced during
• Oversee staff onboarding and continuous training for the back-office
• Raising staff welfare and disciplinary matters with HR and other departments whenever necessary
• Develop training programs and oversee training on Customer Service for various customer-contact
• Oversee proper handling of incoming calls on inquiries/feedback (functions, sales, ) are properly handled/resolved in collaboration with the relevant departmental heads.
• Oversee proper handling of customer complaints as per ISO 22000
• Oversee channeling of details of prospective customers to the sales
• Ensure adherence to set customer service standards by all Oversee proper handling of communication relating to the company’s brand and any other company activities as may be required.
• Oversee timely communication with customers/outlets and the sales team regarding expected delivery delays or changes in delivery schedules.
• Oversee maintenance of an up-to-date database of customer contacts e. names, numbers, contact person, location, etc. is maintained.
• Oversee maintenance of updated distribution plans for regions served under the Nairobi
• Oversee planning of orders received into efficient routes within set
• Oversee mobilization of trucks required from fleet and export
• Oversee accurate and timely filing of invoices, credit notes, route plans, and other related
• Oversee retrieval of documents required from
• Set and update policies on order processing, route planning, and customer

Requirement & Qualifications

• Degree in Business Management, Customer care, public relations, Logistics, or relevant on
• the job experience
• At least 3 years experience in planning, back office, operations, customer service or
• logistics field, with at least 2 years’ experience in a supervisory
• Good communication and interpersonal skills with the ability to pass on
• Strong customer service orientation that establishes a good working relationship with
• Excellent interpersonal and communication skills with the ability to interact effectively with all
• levels of management and customers
• Comfortable with prioritizing & managing multiple assignments, Excellent planner, Diligence
• and a High sense of
• Adept in Microsoft Office Applications and relevant software g. ERP, Proficient in MS
• Word, Advanced Excel, PowerPoint
• Ability to plan, set priorities, identify and address problems
• The ability to work under pressure and to meet deadlines
• Comfortable with prioritizing and managing multiple assignments

How to Apply

Qualified candidates are requested to apply by sending their CVs only to recruitment@africanlaboursolutions.co.ke and a copy to jobs@bestlinks.co.ke quoting the job title on the email subject “Supply Chain &  Client Experience Manager” by 30th November 2024