Receptionist

Step into Zarafa suites, where the world of opulence and luxury takes center stage in our exquisite offering. Our luxurious and boldly designed apartments redefine elegance and comfort. Our suites offer spectacular and breathtaking views of Nairobi City.

We are seeking a professional, organized, and customer-oriented Receptionist to join our team. The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and professional environment. With at least two years of experience in a similar role, excellent communication skills, and a customer service mindset, you will play a crucial role in managing front-desk operations and providing exceptional support to our team.

Key Responsibilities:

• Greet and welcome visitors, ensuring a positive and professional first impression.
• Manage incoming calls, emails, and correspondence efficiently and courteously.
• Maintain the reception area to uphold a clean, organized, and professional appearance.
• Assist clients, visitors, and staff by providing accurate information and addressing inquiries promptly.
• Schedule and manage appointments and meetings, coordinating with relevant team members.
• Handle high-pressure situations with calmness and professionalism, ensuring timely resolution of issues.
• Maintain an organized filing system for documents and office supplies.
• Support administrative tasks, including data entry, mail distribution, and inventory management.
• Collaborate with team members to ensure seamless operations across the office.

Qualifications:

• Experience: At least 2 years in a receptionist, administrative, or customer service role.
• Communication Skills: Excellent written and verbal communication skills.
• Customer Service Attitude: A proactive approach to problem-solving and the ability to maintain a positive demeanor, even under pressure.
• Professionalism: Warm, approachable, and professional in all interactions.
• Organizational Abilities: Strong multitasking and time-management skills, with attention to detail.
• Technical Proficiency: Familiarity with office equipment (phones, printers, etc.) and software (Microsoft Office Suite, email clients).