Front Desk Supervisor

We are seeking a Front Desk Supervisor to oversee all aspects of our front desk operations. This pivotal role ensures smooth daily operations, exceptional guest service, and the professional development of our front desk team.

Key Responsibilities

1. Guest Services:

   • Oversee guest check-in and check-out processes to ensure efficiency and satisfaction.
   • Handle room assignments and cashiering duties with accuracy and professionalism.

2. Team Supervision and Training:

   • Supervise, train, and mentor front desk agents to maintain high service standards.
   • Provide guidance and support to resolve guest inquiries or issues promptly.

3. Operational Excellence:

   • Ensure front desk operations run smoothly, aligning with hotel policies and procedures.
   • Monitor daily activities to uphold service quality and identify opportunities for improvement.

4. Special Experiences:

   • Promote unique guest experiences such as mountain getaways and other tailored offerings to enhance guest satisfaction.

5. Communication and Coordination:

   • Serve as a liaison between the front desk and other departments to ensure seamless service delivery.
   • Maintain accurate records and reports related to daily operations and guest feedback.

Qualifications

• Proven experience as a Front Desk Supervisor or similar role in a hotel setup.
• Strong customer orientation with a passion for delivering exceptional service.
• Flexibility to work various shifts, including weekends and holidays.
• Excellent written and verbal communication skills.
• Strong organizational and supervisory abilities with a keen eye for detail.

What We Offer

• A collaborative and dynamic work environment.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits.