Junior Customer Service Executive

Ensure smooth communication between clients and the company while facilitating efficient clearing and forwarding processes.

Company: Suhara Logistics Kenya

Location: Mombasa- Kenya

Responsibilities:

• Act as the main point of contact for clients, addressing their inquiries, concerns, and
• Maintain strong relationships with existing clients and identify opportunities to upsell
• Provide regular updates to clients on the status of their shipments and customs clearance
• Liaise with clients to gather necessary documents for customs clearance (e.g., invoices, packing lists, permits).
• Coordinate with internal teams, such as operations and Transport to ensure timely delivery of goods.
• Monitor the movement of shipments from origin to destination and provide clients with
• Ensure all shipping and customs documentation is accurate and complies with Kenyan customs regulations.
• Assist in preparing and submitting customs declarations and related
• Keep abreast of changes in import/export regulations and inform clients accordingly
• Address and resolve issues related to delays, damaged goods, or discrepancies in
• Act as a mediator between clients, customs officials, and other stakeholders to resolve
• Prepare periodic reports for clients on shipment progress and service
• Gather client feedback to improve service delivery and identify areas for operational improvement
• Ensure invoices for services are prepared and sent to clients on
• Follow up on payments and resolve any billing disputes in collaboration with the accounts team
• Liaise with customs officials, port authorities, and shipping lines to ensure smooth cargo
• Build relationships with third-party vendors such as transporters and warehouse operators to enhance service efficiency.

Qualifications & Key Required Skills

• A degree/Diploma in Logistics, Clearing & Forwarding, Shipping, or any other related
• At least 2 years of experience as a Junior Customer Service Executive
• Experience in handling both Local & Transit goods
• Basic understanding of customs regulations, international trade laws, and tariff
• Proficiency in using customs software and Microsoft Office
• Strong attention to detail and
• Excellent communication and interpersonal
• Strong organizational and multitasking
• Knowledge of Kenyan customs and international trade
• Problem-solving and negotiation

Suhara Logistics Ltd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or disability.