Front Office Supervisor

West Lerruat Hotel is a premier hospitality destination known for its exceptional service, luxurious accommodations, and warm hospitality. We are committed to providing our guests with unforgettable experiences and are looking for a dedicated and experienced Front Office Supervisor to join our team.

Job Summary:
The Front Office Supervisor will oversee the daily operations of the front desk, ensuring seamless guest experiences and efficient service delivery. The ideal candidate will have at least 2 years of experience in a similar role within a hotel or lodge, with a strong focus on guest satisfaction, team leadership, and operational excellence.

Key Responsibilities:

1. Guest Services:

• Ensure a warm, welcoming, and professional environment for all guests.
• Handle guest check-ins and check-outs efficiently and courteously.
• Address and resolve guest complaints and concerns promptly and effectively.
• Maintain a high level of guest satisfaction by anticipating and meeting their needs.

1. Team Leadership:

• Supervise, train, and motivate front office staff to deliver exceptional service.
• Schedule and assign duties to front desk agents, ensuring adequate coverage at all times.
• Conduct regular performance evaluations and provide constructive feedback to team members.

1. • Foster a positive and collaborative work environment.

2. Operational Management:

• Oversee the daily operations of the front desk, including reservations, billing, and guest inquiries.
• Ensure accurate and up-to-date records of guest information, room availability, and reservations.
• Monitor and maintain front office supplies and equipment.
• Implement and enforce hotel policies and procedures.

1. Administrative Duties:

• Prepare and analyze front office reports, including occupancy rates, revenue, and guest feedback.
• Assist in budgeting and cost control measures for the front office department.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

1. Quality Assurance:

• Ensure compliance with health, safety, and hygiene standards at the front desk.
• Conduct regular inspections of the front office area to maintain cleanliness and orderliness.
• Implement improvements to enhance guest experiences and operational efficiency.

Qualifications and Experience:

• Diploma or degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of experience as a Front Office Supervisor or similar role in a hotel or lodge.
• Strong knowledge of front office operations, including reservations, billing, and guest services.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-focused mindset.

Key Competencies:

• Exceptional organizational and time management skills.
• High level of professionalism and attention to detail.
• Ability to lead and inspire a team.
• Strong commitment to delivering outstanding guest experiences.