Call Centre / Customer Service Internship

Mtandao Home Fiber is a leading provider of high-speed internet and wireless solutions, dedicated to connecting communities and empowering individuals through cutting-edge technology. We are committed to fostering talent and providing opportunities for growth and development.

Internship Overview:
Are you passionate about technology and customer service? Kick-start your career with Mtandao Home Fiber by joining our Internship Program! This program offers practical industry experience, mentorship from professionals, and opportunities for career growth in call centre and customer service roles.

Key Responsibilities:

• Assist in handling customer inquiries and providing timely and effective support via phone, email, and chat.
• Help resolve customer issues and escalate complex cases to the appropriate team members.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Support the customer service team in identifying and addressing customer needs and concerns.
• Participate in customer feedback collection and analysis to improve service quality.
• Assist in developing and implementing customer satisfaction initiatives.
• Collaborate with other departments to ensure a seamless customer experience.
• Help create and update customer support documentation, including FAQs and user guides.
• Engage in training sessions and workshops to enhance customer service skills.
• Support the organization and execution of customer engagement activities and events.

Who Can Apply?

• Enthusiastic individuals eager to gain hands-on experience in call centre and customer service.
• Students or recent graduates in relevant fields such as Communications, Business Administration, Marketing, or related disciplines.
• Fast learners with strong communication and interpersonal skills.
• Passionate about technology and providing excellent customer service.

Why Join Us?

• Practical Industry Experience: Gain real-world experience in call centre and customer service within the telecommunications industry.
• Mentorship from Professionals: Learn from experienced customer service professionals.
• Career Growth Opportunities: Explore potential career paths and growth opportunities within Mtandao Home Fiber.
• Networking: Build connections with professionals and peers in the industry.