Sacco ICT Officer

The ICT Officer will be in-charge of the ICT Department and is also responsible for managing information technology, ICT systems, and policies to achieve Sacco’s goals. He/she will manage all ICT infrastructure, systems security, development and implementation of ICT strategies, policies, data security, and disaster recovery.

REPORTS TO : Chief Executive Officer

Key Duties & Responsibilities:

• Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Society to facilitate implementation and use of ICT in the organization.
• In charge of the development and implementation of ICT strategies, promoting ICT innovation and enterprise.
• Ensure appropriate database management and administration.
• Monitor information systems and troubleshoot all systems in the Sacco.
• Ensure proper maintenance of ICT-related equipment and security of hardware and software.
• Ensure compliance with ICT regulations and advise management on the optimization of ICT resources in the organization.
• Design and produce reports.
• Provide advice on acquisition of hardware and software.
• Ensure smooth operation of all terminals within the Local Area Network (LAN) and Wide Area Network (WAN), liaising with ICT suppliers and support service providers.
• Ensure systems integrity, availability, and security.
• Ensure proper functioning of all systems in the Society.
• Maintain a backup system for all data in the Society and store them safely.
• Assign User IDs and user rights, and implement controls in the Sacco system.
• Report system breakdowns and failures immediately to the CEO and the system vendor for quick action.
• Participate in the formulation and implementation of ICT policies.
• Ensure business continuity and effective disaster management and recovery planning.
• Provide appropriate information and guidance on emerging and best practices in ICT.
• Ensure timely provision of ICT service to all the functions of the Sacco.
• Maintain the Sacco website.

Qualifications

• A bachelor’s degree in Computer Science or ICT-related fields.
• Professional certification in ICT fields (CISM, CISA, or similar certification).
• A member of an ICT professional body is an added advantage.
• A minimum of four (4) years of working experience in a similar role.
• Understanding of networking technology, routing, switching, and firewalls.
• Overall understanding of enterprise systems.

Competences

• Strong problem-analysis and troubleshooting skills.
• Able to handle and assess critical situations, and coordinate with many team players to restore normal ICT services.
• Good time management skills.
• Able to work in cross-functional, multi-application, multi-service providers environment.
• Customer focus and interpersonal skills.
• Communication skills.
• Business applications.
• Infrastructure.
• Application, data, and technical architecture.
• Incident and problem management.