Cashier

The Cashier will be responsible for receiving, recording, and reconciling all payments made to the hospital, ensuring accuracy, accountability, compliance with financial policies, and excellent customer service to patients and clients.

Key Responsibilities:

1. Receive and process payments from patients (cash, card, mobile money, insurance).
2. Issue official receipts promptly and accurately for all transactions.
3. Reconcile daily collections against system reports and cash on hand.
4. Prepare and submit daily cash summary reports to the Finance Department.
5. Ensure proper posting of payments into the Hospital Management Information System (HMIS).
6. Verify patient billing details before receiving payment to avoid discrepancies.
7. Manage and balance petty cash where applicable.
8. Coordinate with the billing department to resolve payment discrepancies.
9. Handle insurance co-payments and confirm coverage details where required.
10. Maintain confidentiality of patient financial and personal information.
11. Safeguard cash, cheques, and payment devices against loss or fraud.
12. Assist in preparing documentation required for audits and financial reviews.
13. Provide courteous customer service and respond to patient payment inquiries.
14. Ensure compliance with hospital financial policies, internal controls, and regulatory requirements.

Job Qualifications & Skills

1. Diploma in Accounting, Finance, or a related business field (Mandatory).
2. Minimum of 2 years’ experience in a cashier or finance role, preferably in a hospital or busy service environment.
3. Proficiency in accounting software and Hospital Management Information Systems (HMIS).
4. Strong numerical accuracy and attention to detail.
5. Knowledge of basic accounting principles and cash handling procedures.
6. Understanding of insurance payment processes (SHA/private insurers is an added advantage.
7. High level of integrity and honesty.
8. Good communication and interpersonal skills.
9. Ability to work under pressure in a fast-paced hospital environment.
10. Basic knowledge of internal controls and fraud prevention practices.
11. Computer literacy (MS Excel, Word).
12. Ability to handle confidential information professionally.