Debt Collection Officer

Xsolar Systems is a leading provider of sustainable and innovative solar energy solutions. We are committed to enhancing access to clean energy, driving environmental sustainability, and empowering communities. As part of our commitment to operational excellence, we are seeking dynamic Debt Collection Officers to join our team.

Position Overview:

The Debt Collection Officer will play a key role in ensuring the timely recovery of outstanding payments, maintaining healthy cash flow, and fostering positive relationships with clients. This role requires excellent negotiation skills, persistence, and a customer-centric approach to resolving payment issues effectively.

Key Responsibilities:

• Proactively contact clients with overdue accounts via phone, email, and in-person visits to secure payment.
• Negotiate repayment plans and establish acceptable terms for debt settlement.
• Maintain accurate and up-to-date records of all debt collection activities.
• Investigate and resolve disputes or queries related to outstanding payments.
• Work closely with the finance and customer service teams to address payment discrepancies and improve recovery processes.
• Identify and escalate problematic accounts for legal or further action as necessary.
• Prepare regular reports on collection activities, outstanding debts, and progress toward recovery targets.
• Ensure compliance with company policies, legal standards, and regulatory requirements in all debt collection activities.

Qualifications and Skills:

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience as a debt collection officer or in a similar role, preferably in the energy or financial sector.
• Strong negotiation and persuasion skills with a customer-focused approach.
• Excellent communication and interpersonal skills to handle sensitive situations professionally.
• High attention to detail and the ability to work under pressure to meet targets.
• Proficiency in using debt collection software, Microsoft Office, and CRM systems.
• Knowledge of legal regulations and procedures related to debt recovery is an advantage.