Branch Manager

Are you a dynamic leader with a proven track record in microfinance? Phoenix Capital Ltd is seeking an experienced Branch Manager to oversee the daily operations, drive growth, and ensure exceptional customer satisfaction at our branch.

Key Responsibilities:

• Prepare accurate and timely financial statements and reports for the branch.
• Oversee budgets, financial performance, and forecasts to align with organizational goals.
• Manage and supervise branch employees, delegating responsibilities and ensuring staff are qualified and capable.
• Provide leadership, mentorship, and motivation to foster a high-performing team.
• Assist with customer service to ensure a seamless experience and high satisfaction levels.
• Market the branch to attract new customers and grow the client base.
• Oversee credit and loan approval processes, ensuring compliance with company policies.
• Ensure efficient management of the branch's loan book and maintain a healthy collection rate.
• Set and track sales and collection goals for the branch.
• Ensure the branch operates efficiently and effectively, adhering to company standards.
• Collaborate with higher management to review branch performance and implement strategies for improvement.
• Monitor branch activities to ensure adherence to policies, procedures, and financial controls.
• Build and maintain strong relationships with clients, addressing inquiries and resolving issues promptly.
• Participate in strategic planning and execute special projects as assigned.

Qualifications:

• Bachelor’s degree in a business-related discipline from a recognized university.
• Minimum of 5 years of experience in microfinance, with expertise in managing logbook loans.
• Proficiency in loan management applications and advanced spreadsheet skills.
• Strong attention to detail, excellent organizational skills, and results-oriented mindset.

Skills and Competencies:

• Exceptional leadership and team management abilities.
• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving capabilities.
• Ability to multitask and handle high-pressure situations effectively.

Why Join Us?

• Be a part of a reputable microfinance institution with growth opportunities.
• Lead a team and contribute to the financial empowerment of our clients.