Head Receptionist

We are seeking a professional, customer-focused Head Receptionist to lead our front office team. The ideal candidate will combine exceptional organizational skills with a welcoming demeanor to ensure outstanding guest experiences. This role involves overseeing front desk operations, supervising staff, and contributing to the seamless execution of administrative and customer service tasks.

Key Responsibilities

• Manage daily front office operations, ensuring smooth and efficient service delivery.
• Supervise, mentor, and train reception staff to maintain a high level of professionalism and service quality.
• Welcome guests, handle check-ins/check-outs, and address inquiries and complaints promptly and professionally.
• Maintain knowledge of the tendering process and support administrative tasks related to procurement and contracts.
• Utilize hotel management systems to manage bookings, reservations, and guest accounts.
• Ensure compliance with company policies, guest satisfaction standards, and hospitality best practices.
• Prepare reports on front desk activities, occupancy, and guest feedback for management review.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Monitor and order office supplies while maintaining an organized and professional front desk area.

Requirements

• Diploma in Front Office Operations, Hospitality Management, or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Strong knowledge of the tendering process is highly desirable.
• Proficiency in hotel management systems (e.g., Opera or equivalent) is a plus.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A guest-centric approach with the ability to handle challenging situations calmly and professionally.

What We Offer

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.