Membership and Partnership Manager

The Kenya Association of Travel Agents (KATA) is a leading organization in the travel industry, dedicated to representing and empowering travel agents across the country. Through strategic partnerships and member-centric initiatives, KATA enhances industry standards, promotes professionalism, and fosters growth within the sector.

Job Description:

KATA is seeking a dynamic and experienced Membership and Partnership Manager to oversee member engagement, develop strategic partnerships, and coordinate impactful events. The ideal candidate will have a strong background in business management, event planning, and relationship building to drive the association’s growth and visibility.

Key Responsibilities:

• Develop and implement strategies to grow and retain the membership base.
• Serve as the primary point of contact for members, addressing inquiries and fostering relationships to enhance member satisfaction.
• Identify, negotiate, and manage strategic partnerships that align with KATA’s goals and add value to members.
• Plan, coordinate, and execute high-quality events, including workshops, seminars, and conferences, ensuring successful delivery and member engagement.
• Maintain and manage an updated membership database and ensure timely renewals and collections.
• Collaborate with the marketing team to create campaigns that promote membership benefits and partnership opportunities.
• Prepare and present reports on membership growth, engagement metrics, and partnership outcomes to senior management.
• Represent KATA at industry events and networking functions to promote the association and strengthen relationships.
• Monitor industry trends and provide insights to inform strategic decision-making.

Qualifications and Skills:

• Bachelor’s degree in Business Management, Administration, or a related field.
• Minimum of 5 years of experience in a similar role, preferably in a membership-based organization or the travel industry.
• Proven experience in event planning and management.
• Exceptional interpersonal and communication skills with the ability to build and maintain relationships.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in CRM systems and Microsoft Office Suite.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.