Office Administrator/Receptionist

Mwanzo Management Agencies Ltd is a leading property management company dedicated to providing high-quality and customized services to individuals and private sector clients across Kenya. We value innovation, creativity, and teamwork to ensure exceptional customer satisfaction.

Job Description:

We are seeking a dynamic and organized Office Administrator/Receptionist to serve as the first point of contact for our clients and support the efficient running of our office operations. The ideal candidate should have excellent communication skills, adaptability, and a strong commitment to customer service.

Key Responsibilities:

• Welcome and assist visitors with professionalism and courtesy.
• Manage phone calls, emails, and other correspondence, ensuring prompt and accurate responses.
• Maintain organized records of office activities, client interactions, and property management files.
• Provide administrative support to the team, including scheduling meetings, preparing reports, and maintaining office supplies.
• Adapt to and implement new company systems and processes as required.
• Collaborate with team members to ensure seamless office operations and client satisfaction.
• Handle inquiries and provide accurate information about services offered by the company.
• Contribute creative ideas to enhance office efficiency and client experiences.

Qualifications and Skills:

• Tertiary level education in Hospitality Management, Front Office Operations, or Business Management.
• A minimum of 3 years of experience in front office operations or a similar role.
• Strong adaptability to changes and new company systems.
• Ability to work effectively both independently and as part of a team.
• High level of creativity and willingness to innovate.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in Microsoft Office Suite and other office management tools.