Receptionist

We are looking for a professional, organized, and customer-focused Receptionist to join our team.

Key Responsibilities

• Receive and attend to walk-in clients, visitors, and suppliers professionally.
• Handle incoming calls and route them to the appropriate departments or officers.
• Log and escalate customer service issues or complaints for follow-up by technical or recovery teams.
• Dispatch and receive parcels, documents, and correspondence on behalf of the company.
• Maintain the visitor register and control front office access.
• Track job cards for field technicians and update records accordingly.
• Oversee inventory handover for technicians in coordination with the Inventory Officer.
• Prepare and send daily job movement summaries to relevant departments, including Operations and HR.
• Support document filing, photocopying, scanning, and general office organization.
• Ensure the front desk area is neat, stocked, and presentable at all times.
• Submit daily reports to HR and Directors on calls received, complaints logged, inventory usage, and technician dispatch.
• Support administrative coordination during interviews, client meetings, and internal briefings.

Minimum Qualifications & Experience

• Diploma in Business Administration, Secretarial Studies, Front Office, or a related field.
• Minimum 2 years’ experience in a front office or administrative role.
• Good computer skills, including Excel, Word, email, and printer/scanner use.
• Experience in a technology, transport, or operations-heavy environment will be an added advantage.

Key Competencies

• Strong interpersonal and communication skills.
• Excellent time management and multitasking ability.
• Detail-oriented with strong recordkeeping skills.
• Professionalism and customer-care orientation.
• High level of integrity and accountability.