Receptionist – APA

Apollo Group (Apollo Investments Limited) was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda)
This role is responsible for performing front desk customer service, answering inquiries and obtaining information for general public, customers, visitors, and other interested parties and provides a range of administrative and clerical support.

Key Primary Responsibilities

• Front Desk Customer Service: Provide information, transfer calls, and ensure prompt, professional attention to customers and visitors. Maintain call records and assist with general inquiries.
• Visitor & Mail Management: Keep the reception area tidy, direct visitors, and manage incoming/outgoing mail efficiently.
• Security & Compliance: Ensure office safety by managing visitor logs, access passes, and enforcing security policies.
• Team Collaboration: Support various departments by coordinating tasks and sharing information to meet organizational goals.
• Administrative Support: Prepare reports, draft correspondence, manage senior management calendars, and organize travel arrangements.
• Office Management: Oversee office supplies, schedule maintenance, maintain a clean environment, and manage meeting room bookings.

Academic Qualifications And Skills

• Bachelor’s degree in Marketing or any Business related field.
• Team Player
• Customer Service skills
• Interpersonal Skills
• Communication skills
• Professional Qualifications
• Public Relations/Administration/Customer Care qualification or an equivalent
• COP

Experience

• At least 1-year relevant experience in an insurance company