Call Center Agents/Customer Service Representatives (15 Positions)

ADEC Kenya is seeking dedicated and enthusiastic individuals to join our team as Call Center Agents/Customer Service Representatives. In this role, you will work as Healthcare Benefits Verifiers, ensuring seamless communication with clients to verify and validate healthcare benefits and related information.

This is an excellent opportunity for candidates with a passion for customer service and a keen interest in healthcare to grow their careers in a dynamic and supportive environment.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Verify and validate healthcare benefits information with precision and accuracy.
• Assist customers by addressing their inquiries and resolving issues related to healthcare benefits.
• Explain healthcare-related policies, procedures, and benefits in a clear and concise manner.
• Accurately document call interactions and maintain detailed records in the system.
• Collaborate with other departments to resolve customer concerns effectively.
• Stay updated with medical terminologies and healthcare-related processes.

Qualifications and Requirements

• Experience: A minimum of 6 months experience as a voice call center agent or customer service representative, handling both inbound and outbound calls.
• Communication Skills: Outstanding phone communication skills in English, with the ability to engage effectively with customers.
• Healthcare Knowledge: Ability to understand medical terminologies; prior experience in the healthcare industry is an added advantage.
• Technical Skills: Proficiency in using CRM tools and call center software.
• Personal Attributes: Strong problem-solving skills, attention to detail, and a customer-centric attitude.

Why Join Us?

• Opportunity to work in a growing sector with a focus on healthcare.
• Competitive remuneration and benefits.
• Professional development and training opportunities.
• Supportive and inclusive work culture.

How to Apply

Interested candidates are invited to submit their applications, including a detailed CV