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Customer Care Internship

Anonymous
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Description

We are seeking a Customer Care Intern to be the friendly voice and helpful hand for our valued customers. This internship offers a fantastic opportunity to gain practical experience in customer service within the fast-paced e-commerce sector, learning how to handle inquiries, resolve issues, and ensure customer satisfaction. You will be at the forefront of building positive relationships with pet parents across Kenya.

Responsibilities

  • Responding to Customer Inquiries: Promptly and professionally addressing customer questions and concerns via various channels including phone, WhatsApp, email, and social media.
  • Order Support: Assisting customers with order status inquiries, delivery schedules, payment queries, and basic technical support related to website navigation or account issues.
  • Problem Resolution: Listening actively to customer feedback and complaints, identifying their needs, and providing accurate, timely, and empathetic solutions.
  • Product Knowledge: Developing a comprehensive understanding of Petsasa Kenya’s products and services to accurately advise customers and recommend suitable items for their pets.
  • Feedback Collection: Gathering customer feedback to identify common issues and suggest improvements to products, services, or processes.
  • Returns & Refunds: Guiding customers through the return and refund process according to company policy.
  • Collaboration: Working closely with the logistics, inventory, and rest of the teams to resolve complex customer issues efficiently.

Requirements

  • Currently pursuing or recently completed a Diploma or Bachelor‘s degree in Customer Service, Business, Communications, Public Relations, Marketing or a related field.
  • Exceptional verbal and written communication skills in both English and Kiswahili.
  • A genuinely empathetic and patient approach to customer interactions.
  • Strong problem-solving abilities and a proactive mindset.
  • Excellent organizational and time management skills.
  • Proficiency in using basic computer applications.
  • Ability to remain calm and professional under pressure.
  • Familiarity with retail or e-commerce is an advantage.
  • A genuine love for pets and understanding of pet owner needs is a significant advantage!
What You Will Gain:
  • Hands-on experience in a customer-facing role within a leading Kenyan e-commerce company.
  • Development of professional communication, problem-solving and conflict resolution skills.
  • Exposure to various customer service tools and systems.
  • Mentorship from experienced professionals in customer relations and online retail.
  • A deeper understanding of customer behavior and loyalty in the e-commerce sector.
  • A supportive and pet-friendly work environment.
  • A recommendation letter and potential for a permanent role.
  • A monthly stipend of Ksh 15600.

Job role insights

  • Date posted

    July 4, 2025

  • Closing date

    August 4, 2025

  • Hiring location

    Nairobi

  • Offered salary

    Min: Ksh.15,600/month

  • Career level

    Entry Level

  • Qualification

    Bachelor Degree

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24 days left to apply!

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