Customer Service Agent

Embark on an exciting journey as a Customer Service Agent, where your passion for delivering outstanding service will shine in every interaction. In this role, you will be at the forefront of our mission to enhance the customer experience, using various communication channels to solve problems, advocate for responsible gaming, and leave a positive, lasting impression in a dynamic, customer-first environment.

Key Responsibilities

1. Resolving Customer Requests:

   • Address customer inquiries promptly via email, phone, live chat, or social media.
   • Provide accurate and personalized solutions to resolve issues effectively.

2. Ensuring a Positive Experience:

   • Strive to exceed customer expectations by offering friendly, empathetic, and professional service.
   • Foster strong relationships with customers, ensuring satisfaction at every touchpoint.

3. Communicating with Customers:

   • Handle complaints, feedback, and questions with clarity and confidence.
   • Convey updates, policies, and information in a manner that builds trust and loyalty.

4. Improving Customer Perception:

   • Actively seek opportunities to enhance the customer experience through proactive engagement.
   • Identify areas for service improvement and share insights with the team.

5. Advocating for Responsible Gaming:

   • Educate customers about responsible gaming practices and ensure compliance with guidelines.
   • Promote awareness of tools and resources available for responsible gaming.

Qualifications and Requirements

• Education:

  • Bachelor’s Degree or Diploma in any field.
  • Fresh graduates are welcome to apply!

• Skills and Competencies:

  • Creative problem-solving skills with a proactive approach to challenges.
  • Strong organizational skills and ability to meet deadlines in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Comprehensive knowledge and enthusiasm for sports is essential.

• Technical Proficiency:

  • Familiarity with CRM tools and customer service software is a plus.
  • Basic knowledge of Microsoft Office Suite or equivalent.

Key Competencies

• Positive and empathetic attitude towards customers.
• Adaptability to changing customer needs and industry trends.
• Team-oriented mindset with a focus on collaboration and shared goals.
• Ability to work in a dynamic, multi-channel support environment.