Customer Service Operations Associate

Senga is a Nairobi-based technology-enabled logistics company that is transforming how goods are moved across Africa.

Our environment

We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Manage customer transactions including trips and after-sale service
• Coordinate and oversee the shipment of goods from shippers to customers
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
• Optimise transportation routes to minimise costs and maximise efficiency
• Communicate effectively and efficiently with customers, transporters and team members
• Implement process improvements to enhance operations
• Identify and fix operational issues as they arise
• Address general customer requests
• Maintaining exemplary operational records

Your qualifications

University degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.

• High degree of professionalism 
• Extreme attention to detail
• Excellent verbal and written communication skills
• Good mathematical skills
• Good coordination and logistics handling
• Good administrative and organisation skills
• Strong forward planning
• Good interpersonal skills
• High emotional intelligence

Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.