Customer Care Representative

Pam Nail Care Ltd is a leading provider of high-quality nail care services and products, committed to delivering exceptional experiences to our customers. With a passion for beauty and client satisfaction, we strive to maintain a welcoming and professional environment for all who interact with our brand.

Job Summary

We are seeking a friendly, efficient, and customer-focused individual to join our team as a Customer Care Representative. The successful candidate will serve as the first point of contact for clients, handle inquiries, resolve complaints, and ensure a smooth and satisfying customer experience both in-person and via digital communication channels.

Key Responsibilities

• Greet customers warmly and assist them with inquiries about services, products, pricing, and appointments.

• Respond promptly to phone calls, emails, messages, and walk-in queries.

• Manage appointment bookings, cancellations, and rescheduling using the salon’s booking system.

• Handle customer complaints professionally and escalate complex issues to the appropriate department.

• Ensure a high standard of customer satisfaction is maintained at all times.

• Maintain accurate customer records and update databases as necessary.

• Assist in promoting products, services, and special offers to enhance the customer experience and drive sales.

• Provide after-service follow-ups where necessary to ensure client satisfaction.

• Support front desk duties such as checking clients in and out and processing payments.

Qualifications and Skills

• Diploma or certificate in Customer Service, Business Administration, or a related field.

• Proven experience in a customer-facing role, preferably in a beauty, retail, or hospitality environment.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a calm, professional demeanor.

• Proficient in MS Office and familiar with customer management or booking systems.

• Ability to multitask, prioritize, and work well in a fast-paced environment.

• Well-groomed and professional appearance.