JForce Area Manager – Mombasa

The JForce Area Manager is responsible for growing and managing Jumia's network of independent sales agents (JForcers) within a specific region. The role focuses on increasing sales, recruiting and supporting agents, organizing field marketing activities, and ensuring regional sales targets are achieved.

Key Responsibilities

• Recruit, train, and manage JForce agents and City Captains.
• Expand the network of Order Points (physical locations where customers can place orders).
• Organize roadshows, market activations, and promotional campaigns.
• Coordinate logistics, permits, and field operations for events.
• Drive sales growth, customer acquisition, and regional Net Merchandise Value (NMV).
• Monitor performance using data and identify growth opportunities.
• Resolve agent commission and payment issues with internal teams.
• Train agents on using the JForce platform, customer service, and sales techniques.

Key Performance Indicators (KPIs)

• Growth in active agents and productive Order Points.
• Achievement of monthly sales and NMV targets.
• Number of new app downloads and first-time customers.
• Cost-effective execution of field campaigns.

Requirements

• Bachelor's degree in Business, Marketing, Project Management, or a related field.
• 3–5 years' experience in field sales, distribution, agency management, or FMCG.
• Strong skills in spreadsheets, Google Workspace/MS Office, and mobile applications.
• Excellent leadership, communication, and motivational skills.
• Willingness to travel extensively within assigned regions.
• Fluency in English and Kiswahili; knowledge of local languages is an advantage.