Shop Manager – Nairobi & Western Region

• Number of employees directly reporting to this job: 3- 6(depending on number of retail outlets in a region)
• Number of indirect reports (i.e. employees reporting to the direct reports): 4-10 (depending on the size number of shops and category of shops i.e. premium, standard, shop-in shop or kiosk)
• Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job:  10-30 (depending on the number of retail outlets in the region)

• a. Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
• b. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
• c. Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.
• d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys

• a. Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities
• b. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.

Requirements

• Bachelor’s Degree in Business, Marketing or related field

• 2 – 3 years’ experience in sales and retail management