Import & Export Operations Officer

Hyroad International Kenya Limited is seeking to recruit a highly motivated, experienced, and results-driven Import & Export Operations Officer to join our growing team.

The successful candidate will play a key role in coordinating international logistics operations, ensuring the efficient and timely movement of cargo across borders. This position requires a detail-oriented professional who can manage shipment documentation, liaise with key stakeholders, and uphold high standards of customer service and operational excellence.

Key Responsibilities

1. Coordinating Import & Export Operations: Oversee the end-to-end process of international shipments, ensuring smooth and timely movement of goods from origin to destination.

2. Documentation Management: Prepare, review, and manage all required shipping and customs documentation to ensure compliance with local and international regulations.

3. Stakeholder Liaison: Maintain effective communication and coordination with shipping lines, clearing and forwarding agents, transporters, and customers to facilitate seamless logistics operations.

4. Cargo Tracking & Timely Delivery: Monitor shipment schedules and proactively address any delays or disruptions to ensure cargo reaches its destination on time.

5. Customer Service Excellence: Provide timely updates to clients and internal teams, resolving any inquiries or issues related to shipments with professionalism and efficiency.

6. Operational Efficiency: Identify opportunities to improve logistics processes, reduce costs, and enhance service delivery while maintaining strict compliance with company policies and industry standards.

Qualifications & Requirements

• Bachelor's degree or diploma in Logistics, Supply Chain Management, International Business, or a related field.

• Proven experience in import and export operations, freight forwarding, or international logistics.

• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and external partners.

• Strong organizational and time-management skills, with the ability to handle multiple shipments simultaneously.

• Proficiency in Microsoft Office applications and familiarity with logistics software is an added advantage.

• High level of integrity, attention to detail, and problem-solving abilities.