Operations cum Procurement officer

The role ensures optimal stock availability, cost control, regulatory compliance, team productivity, and commercial performance across branches. This is a commercially driven position requiring leadership ability, operational discipline, and strong revenue ownership.

Role Purpose

The Operations & Procurement Officer is responsible for centralized procurement, branch operational leadership, people supervision, and revenue growth across all our pharmacy outlets.

Key Responsibilities

1. Procurement & Cost Management

•  Develop and implement centralized procurement strategies for all branches.
•  Negotiate pricing, payment terms, and rebates with pharmaceutical suppliers.
•  Work with the Procurement Officer to ensure timely replenishment of prescription drugs, OTC products, and fast-moving items.
•  Monitor market pricing trends and competitor pricing.
•  Drive procurement cost savings while maintaining product quality and compliance.
•  Ensure compliance with Pharmacy and Poisons Board (PPB) regulations.
•  Maintain approved supplier database and conduct supplier performance reviews.

2. Inventory & Stock Control

•  Maintain optimal stock levels across all branches (minimum/maximum thresholds).
•  Monitor fast-moving, slow-moving, and near-expiry products.
•  Coordinate inter-branch stock transfers to minimize expiries and dead stock.
•  Implement FEFO/FIFO principles strictly.
•  Conduct periodic stock audits and reconcile variances.
•  Reduce stock losses, shrinkage, and expiries.

3. Branch Operations Management

•  Supervise daily operational performance across all branches.
•  Ensure adherence to SOPs, compliance standards, and operational discipline.
•  Monitor branch opening/closing procedures, stock handling, and documentation.
•  Coordinate logistics and stock movement between locations.
•  Identify operational inefficiencies and implement corrective measures.

4. People Management & Leadership

•  Directly supervise branch supervisors / pharmtechs / beauticians (as applicable).
•  Monitor productivity, attendance, and accountability.
•  Conduct performance reviews and provide coaching.
•  Identify training needs and recommend staff development initiatives.
•  Drive a culture of discipline, urgency, and customer service excellence.
•  Address performance gaps and escalate disciplinary issues where necessary.

5. Revenue Growth & Commercial Performance

•  Drive revenue growth across all branches through strategic stock selection and pricing.
•  Identify high-margin products and ensure consistent availability.
•  Analyze daily and weekly sales performance per branch.
•  Monitor basket value, product mix, and upselling effectiveness.
•  Work with sales team to implement sales improvement strategies.
•  Recommend promotional activities and product bundling initiatives.
•  Monitor gross margin performance and recommend pricing adjustments where necessary.
•  Benchmark performance across branches and drive healthy competition.

6. Reporting & Performance Analysis

•  Prepare weekly and monthly reports
•  Present commercial insights and recommendations to management.
•  Use data to guide procurement and operational decisions