Executive Housekeeper

The Executive Housekeeper is responsible for overseeing and managing the housekeeping operations to ensure a clean, safe, and aesthetically pleasing environment for guests and staff. This role involves leading a team of housekeeping staff, maintaining high standards of cleanliness and hygiene, managing inventory, and ensuring guest satisfaction through exceptional service.

Key Responsibilities:

Housekeeping Operations:

• Plan, organize, and supervise the daily operations of the housekeeping department to ensure all areas of the hotel are clean and well-maintained.
• Develop and enforce housekeeping standards, procedures, and schedules for guest rooms, public areas, and back-of-house spaces.
• Inspect guest rooms and public areas to ensure they meet cleanliness and presentation standards.

Team Management:

• Recruit, train, and mentor housekeeping staff to uphold high service standards.
• Schedule and manage workloads to ensure efficient operation of the housekeeping team.
• Conduct performance reviews, provide feedback, and address performance issues promptly.

Inventory and Supplies Management:

• Monitor and manage the inventory of cleaning supplies, linens, and guest amenities, ensuring availability while controlling costs.
• Establish relationships with suppliers and negotiate contracts to secure the best quality and pricing.
• Implement procedures for proper handling, storage, and usage of cleaning equipment and materials.

Guest Satisfaction:

• Respond promptly to guest requests and concerns related to housekeeping to ensure a positive experience.
• Collaborate with the front office and other departments to accommodate special guest requests or needs.
• Implement strategies to enhance guest satisfaction and maintain the hotel’s reputation for cleanliness and service excellence.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, including proper sanitation practices and handling of hazardous materials.
• Conduct regular safety audits and implement corrective actions to maintain a safe environment for guests and staff.
• Train staff on health, safety, and emergency response protocols.

Qualifications and Skills:

• Education: Diploma or degree in Hospitality Management, Housekeeping, or a related field.
• Experience: At least 5 years of progressive housekeeping experience, with 2+ years in a leadership role, preferably within a 4-star or 5-star hotel.
• Knowledge: In-depth understanding of housekeeping operations, standards, and best practices.
• Leadership Skills: Proven ability to lead, train, and motivate a diverse team.
• Technical Skills: Proficiency in using housekeeping management systems and MS Office applications.

Key Competencies:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with the ability to handle guest concerns effectively.
• Ability to work under pressure and manage multiple priorities.
• Commitment to maintaining high standards of cleanliness and hygiene.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment in a leading hospitality brand.