Receptionist – Meru

Alba Hotel is a luxurious four-star boutique hotel located in the quiet up-market of Milimani suburb, in Meru (215 kilometers from the capital Nairobi). Targeting the travelling business executive in mind, the hotel offers complimentary high-speed wireless internet in the rooms and throughout the premises. For entertainment and relaxation, there is international satellite and DSTV in all the rooms. All the rooms have private balconies looking over the court yard, pool or the distant lavish green Nyambene Hills Alba hotel Meru has enhanced security with CCTV surveillance of the perimeter and the hotel premises. All our rooms are fitted with electronic door locking system for added security and comfort.

We are looking for Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt and courteous front office services connected with arriving, in-house and departing guests. They should be able to work closely with all key business partners in order to achieve quality results in guest experience.

Responsibilities

• Welcomes and checks in guests professionally, ensuring a smooth arrival to departure experience.
• Provides information about the hotel and local area.
• Allocates rooms, issues keys and updates guest records accurately.
• Manages reservations and applies yield strategies to maximize revenue
• Follows credit procedures to minimize revenue loss.
• Coordinates room status with housekeeping for check-ins, check-outs and special requests.
• Maintains key control and communicates room availability to the Front Office Team Leader.
• Responds to guest complaints using the ABC approach and escaltes when needed.
• Promotes teamwork and communicates effectively with colleagues and supervisors.
• Performs duties efficiently in line with hotel policies and service standards.

Qualifications

• Diploma or bachelor’s degree in Tourism/Hotel management or its equivalent.
• 2+ years of experience, preferably in a 4-Star or 5-Star Hotel.
• Strong communication and problem-solving abilities.
• Ability to work cohesively and collaboratively as part of a team.
• Presentable, well spoken individual.