Branch Manager

Reporting to the Business Support Manager the job holder will be responsible for leading the branch team, deliver outstanding business performance through robust leadership of the Branch ensuring optimum productivity, operation efficiency and exceptional customer service.

Duties and Responsibilities

• Drive business growth and development as per KPIs given.
• Evaluate local market conditions identify current and prospective sales opportunities and develop forecasts, and business plans for the branch.
• Develop and implement branch strategy to ensure achievement of branch targets.
• Address customer and employee satisfaction issues promptly and promote a superb customer service culture.
• Cooperate fully with the credit department in extending and enforcing credit policy.
• Credit risk monitoring and control of credit portfolio.
• Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML risks at the branch level.
• Ensure total observance of control and risk policies and procedures by all staff in the branch.
• Monitor and evaluate the performance of all branch staff, prepare performance appraisals, and recommend and/or initiate corrective action where necessary to improve performance.
• Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring, and coaching.
• Ensure achievement of the branch performance objectives.
• Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch.
• Ensuring compliance with occupational, safety and health requirements.
• Liaising with the departmental heads and other relevant stakeholders on issues relating to the branch.

Key Qualifications:

• Bachelor’s Degree holder (in a business field), CPA or Diploma in Marketing.
• Management and leadership ability: have excellent interpersonal and people management skills.
• Good analytic skills.
• Must be computer literate.
• Strong interpersonal skills with excellent communication and presentation skills
• Ability to focus and execute on defined projects, with the potential to grow the business.
• A person of integrity, team player and have effective communication skills.