Head of Operations

The Head of Operations will be responsible for overseeing daily operations, service delivery, team performance, and operational growth of the company. This role is critical in ensuring high-quality cleaning and restoration services, efficient resource management, customer satisfaction, and scalability of operations across Nairobi and beyond.

Industry: Cleaning & Restoration Service

Job Location: Westlands, Nairobi

Key Responsibilities

• Oversee end-to-end cleaning and restoration operations (residential, commercial, post construction, water/fire damage, deep cleaning, etc.).
• Develop and implement operational policies, procedures, and service standards.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.
• Recruit, train, schedule, and supervise cleaning and restoration teams.
• Ensure staff productivity, discipline, and adherence to safety and quality guidelines.
• Build a strong performance-driven culture.
• Implement quality assurance systems and conduct regular site inspections.
• Handle escalations, complaints, and client feedback professionally.
• Maintain strong relationships with key clients and partners.
• Manage equipment, chemicals, tools, vehicles, and inventory.
• Ensure proper use, maintenance, and compliance with safety and environmental standards.
• Optimize operational costs and minimize wastage.
• Support business expansion by improving efficiency and scalability.
• Work closely with sales and management teams on pricing, service packages, and operational feasibility.
• Prepare operational reports, KPIs, and performance dashboards.
• Ensure compliance with Kenyan labour laws, health and safety regulations, and industry best practices.
• Enforce workplace safety and proper use of PPE

Qualifications

• Bachelor’s degree in Operations Management, Business Administration, Facilities Management, or a related field.
• Candidates with existing clientele will be preferred
• Minimum 7–10 years’ experience in operations management, in cleaning, facilities management, hospitality, or restoration services.
• Proven experience managing large teams and multiple sites.
• Strong understanding of cleaning processes, chemicals, equipment, and restoration workflows is an added advantage.

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying