Receptionist

We are looking for a professional and customer-focused Receptionist to manage front desk operations and serve as the first point of contact for our guests. The ideal candidate will ensure a welcoming environment, handle reservations efficiently, and support both administrative and online engagement functions.

Key Responsibilities

• Manage front desk operations, including guest check-ins and check-outs
• Handle reservations, guest inquiries, and incoming calls in a professional manner
• Manage and update online booking platforms such as Booking.com and Airbnb
• Support social media activities, including content posting and advertisement boosting
• Provide a warm, welcoming, and professional experience to all guests
• Maintain accurate guest records, billing details, and documentation
• Coordinate effectively with housekeeping and other departments to ensure smooth operations
• Assist in resolving guest concerns and escalate issues when necessary
• Perform any other duties as assigned by the Director

Qualifications & Requirements

• Minimum of 3 years’ experience in a hotel or hospitality environment
• Diploma or Certificate in Hospitality Management, Business Administration, or a related field is an added advantage
• Strong communication and interpersonal skills
• Basic knowledge of online booking systems and social media platforms
• Good organizational and multitasking abilities
• Proficiency in computer applications (MS Office, reservation systems, etc.)

Candidate Profile 

• Proven experience in a hotel or hospitality setting
• Excellent communication and interpersonal skills
• Professional demeanor with a strong customer-focused approach
• Ability to multitask and work efficiently under pressure
• Strong attention to detail and problem-solving skills