CCTV Controller – Nairobi

We are a reputable and forward-thinking organization committed to safety, security, and operational excellence. As part of our growth and commitment to ensuring a secure working environment, we are looking for a highly observant, disciplined, and detail-oriented individual to join our team as a CCTV Controller based in Nairobi.

Job Purpose:

The CCTV Controller will be responsible for monitoring and operating CCTV systems to ensure the security and safety of the organization's premises, employees, and visitors. The role involves real-time surveillance, incident reporting, evidence retrieval, and collaboration with security and law enforcement teams when necessary.

Key Responsibilities:

• Monitor live and recorded CCTV footage to detect suspicious or unauthorized activities.
• Respond to alarms and security incidents by notifying relevant personnel or emergency services.
• Maintain accurate logs and records of activities, incidents, and system faults.
• Review, retrieve, and preserve CCTV footage for investigations or legal proceedings.
• Conduct daily checks to ensure all cameras and related systems are functional and report any malfunctions.
• Work closely with on-ground security teams to coordinate responses to observed incidents.
• Ensure the confidentiality and integrity of all CCTV data and footage.
• Provide reports and updates to supervisors as required.
• Support emergency and evacuation procedures by providing visual support via CCTV feeds.
• Stay updated on security protocols and CCTV operation best practices.

Qualifications and Experience:

• Diploma or Certificate in Security Management, Information Technology, or related field.
• Minimum 2 years of experience in a similar role, preferably in a busy commercial or industrial environment.
• Proficient in operating digital CCTV systems and control room equipment.
• Familiarity with data protection laws and handling of confidential information.
• Ability to multitask and remain calm under pressure.
• Excellent observation, communication, and reporting skills.
• Strong attention to detail and a high level of integrity.

Desirable Attributes:

• Prior experience working in coordination with law enforcement or emergency services.
• Knowledge of security and emergency response procedures.
• Basic IT and network troubleshooting skills.

Working Conditions:

• Shift-based schedule including nights, weekends, and public holidays.
• Control room environment with long periods of screen monitoring.
• Occasional field visits may be required.