IT Assistant

We are seeking a proactive, dependable, and technically skilled IT Assistant to support the day-to-day operation of our information technology systems and provide technical assistance to users across the organization.

KEY RESPONSIBILITIES

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, scanners, and other IT equipment.
• Assist with user account setup, access rights management, and password resets.
• Diagnose and resolve system, connectivity, and basic network issues.
• Perform routine system updates, backups, antivirus management, and security checks.
• Maintain IT asset inventories, software licenses, and system documentation.
• Support IT equipment setup for new employees, meetings, training sessions, and company events.
• Ensure compliance with IT policies, cybersecurity standards, and data protection requirements.
• Maintain accurate records of support requests, incidents, and resolutions.
• Provide user guidance and basic training on company systems and applications.

QUALIFICATIONS

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, CCNA, Microsoft Certifications, or equivalent will be an added advantage.

EXPERIENCE

• Minimum 2–3 years' experience in IT support, helpdesk support, systems administration, or a similar role.
• Experience supporting Windows-based environments, networks, printers, and end-user devices.
• Experience with Point of Sale (POS) systems is highly desirable.
• Experience using or supporting Odoo ERP will be an added advantage.

SKILLS & ATTRIBUTES

• Strong troubleshooting and problem-solving skills.
• Good understanding of computer hardware, software, networking, and cybersecurity principles.
• Excellent communication and interpersonal skills.
• Strong organizational and record-keeping abilities.
• High level of integrity, accountability, and professionalism.
• Ability to prioritize tasks and work under minimal supervision.
• Customer-service oriented with a proactive approach to technical support.
• Willingness to learn and adapt to new technologies.