Front Office Supervisor

REQUIREMENTS

• Minimum of 3-4 years' experience in Front Office, with at least 1 year in a supervisory role, preferably within the hospitality industry
• Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related field
• Strong leadership and team management skills
• Excellent communication, interpersonal, and customer service skills
• Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office
• Ability to handle guest complaints and resolve conflicts professionally
• Ability to work flexible shifts, including weekends and public holidays
• Professional presentation and high level of integrity

KEY RESPONSIBILITIES

• Supervising daily front office operations and ensuring smooth check-in/check-out procedures -Leading, training, and motivating the front office team
• Handling VIP guests, special requests, and guest feedback
• Ensuring compliance with hotel policies and maintaining high service standards