Telesales Agent

As a Telesales Agent at Peach, you’ll be the first point of contact for people looking to buy or sell a vehicle through our platform. Your job is to engage high-intent leads, assess their needs, build trust, and qualify them before handing them over to our Sales team.

This is a great opportunity for someone with strong sales instincts, phone confidence, and a passion for helping people make better car decisions.

Duties and Responsibilities:

Specifically, the Telesales Agent at Peach can expect to undertake the below listed tasks: 

• Clearly explain the Peach process, value proposition, and next steps to ensure full lead understanding
• Engage with warm leads (buyers and/or sellers) via phone and WhatsApp who have shown interest in buying or selling a car through Peach Cars.
• Qualify buyer leads by understanding their vehicle preferences, timeline, budget, and financing needs.
• Qualify seller leads by gathering accurate details about their vehicle, pricing expectations, and readiness to sell..
• Convert leads into qualified appointments or active opportunities for the Sales team
• Consistently meet or exceed daily lead conversion targets, while maintaining call quality and professionalism.
• Use internal tools and CRMs to log call outcomes, schedule follow-ups, and ensure accurate lead tracking.
• Flag and escalate unresponsive or time-sensitive leads to relevant team members.
• Share feedback regularly to improve scripts, lead quality, and the customer experience.

Knowledge and Experience:

• 2+ years of telesales, call center, or phone-based customer engagement experience, ideally in a high-volume, target-driven environment.
• Proven ability to qualify and convert high-intent leads into actionable outcomes.
• Strong verbal communication and listening skills.  You can handle objections and build trust quickly.
• Self-driven and goal-oriented.  You enjoy hitting (and beating) your targets.
• Familiarity with using CRMs, lead tracking tools, or call scripts.
• Comfortable using WhatsApp, phone systems, and internal dashboards to manage outreach and follow-ups.
• Experience in auto sales, tech-enabled services, or marketplaces is a strong plus.
• Strong time management and personal accountability. You’re reliable and follow through.
• Comfortable working in a fast-paced, evolving environment.
• Team player who takes initiative, shares insights, and is open to feedback.
• Positive, professional, and solution-oriented mindset

What Success Looks Like

• You’re consistently converting leads into sales-ready opportunities with a strong handover rate.
• You demonstrate a clear understanding of Peach’s customer types and tailor your approach accordingly.
• You hit or exceed your daily/weekly conversion and engagement targets.
• You provide clean, timely data entry that keeps the rest of the sales process running smoothly.
• You build rapport quickly with customers and represent Peach with professionalism and empathy.