Dispatch Assistant

Responsibilities

• Order Receiving and Verification: Receive customer orders from the warehouse and verify their accuracy, quantity, condition, and documentation in preparation for dispatch.
• Loading and Delivery Preparation: Safely and efficiently load goods onto delivery vehicles using proper stacking and securing methods, ensuring orders are correctly matched to designated delivery routes.
• Documentation and Handover: Prepare and hand over accurate delivery documentation to the delivery team, ensuring acknowledgements are signed and returned as proof of delivery.
• Customer Delivery Support: Support delivery operations by accompanying drivers when needed, assisting with unloading, confirming deliveries, and addressing basic customer delivery queries.
• Reporting and Record Keeping: Maintain detailed and accurate dispatch records and submit required operational reports. Notify the direct report of any incidents, damage or discrepancies encountered during loading or delivery.
• Coordination and Communication: Liaise professionally with internal teams and logistics partners to ensure smooth dispatch workflows and escalate any issues affecting delivery timelines or customer satisfaction.
• Compliance and Safety: Adhere to all company SOPs, safety protocols and hygiene standards during handling, loading and delivery processes. Participate in audits and training as required.
• General Dispatch Support: Provide additional assistance in receiving, offloading and dispatch tasks during peak periods or in the absence of team members, and perform other duties as assigned by the Management.

Qualifications

• Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• Basic training in GDP or GSP will be an advantage.
• At least 1 year of experience in a dispatch, logistics or warehouse environment.
• Good understanding of delivery processes and basic inventory handling.
• Proficiency in WMS and ERP systems is essential.
• Experience in handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.