Office Administrator

We are seeking an organized and tech-savvy Administrator to oversee front office operations, support IT project sales and follow-ups, and ensure the efficient functioning of our Suluhu and Beba platforms. The ideal candidate will play a key role in administrative management, client engagement, and coordination between teams to deliver seamless operations across both projects.

Key Responsibilities

Administrative Management

• Oversee and manage front office operations, ensuring a professional and welcoming environment.
• Maintain and update company records, contracts, and administrative systems.
• Coordinate schedules, meetings, and events for the management and technical teams.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare and manage operational reports, presentations, and project updates.

Client and Sales Coordination

• Support sales initiatives by identifying new opportunities and following up on leads for IT projects.
• Maintain strong relationships with clients through regular communication and professional engagement.
• Prepare and track proposals, quotations, invoices, and project contracts.
• Monitor customer satisfaction and ensure timely resolution of client concerns.

Project and Team Support

• Act as the main point of contact for coordination between clients and the technical team.
• Track project timelines and ensure deliverables are met.
• Provide support for ongoing IT projects, including scheduling, documentation, and reporting.
• Assist in onboarding new service providers and clients on the Suluhu and Beba platforms.

Technology and Operational Oversight

• Utilize technology tools and systems to manage administrative tasks and ensure efficiency.
• Conduct basic troubleshooting of office systems and coordinate with IT support as needed.
• Implement and manage CRM and task management tools to streamline operations.
• Stay updated on technology trends to support the company’s innovation-driven approach.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, IT, or a related field.
• Minimum 3 years of experience in administrative or managerial roles, preferably in a tech-oriented organization.
• Proficiency in Microsoft Office Suite, CRM software, and task management tools (e.g., Trello, Slack).
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Tech-savvy, with a proactive approach to learning and using new tools.

Key Competencies

• Leadership: Ability to oversee administrative functions and coordinate between teams effectively.
• Problem-Solving: Capable of identifying and resolving operational challenges with minimal guidance.
• Client Focus: Skilled at building and maintaining professional client relationships.
• Attention to Detail: Ensures precision in administrative processes and project documentation.
• Adaptability: Thrives in a fast-paced and dynamic work environment.

Why Join Us?

• Be part of a forward-thinking organization driving innovation in on-demand services.
• Play a pivotal role in the success of Suluhu and Beba platforms.
• Enjoy a supportive and collaborative work environment with opportunities for professional growth.