Customer Service – Receptionist

We are looking for a friendly and professional Customer Service - Receptionist to join our team in Mombasa. The ideal candidate will be the first point of contact for clients and visitors, ensuring they receive a warm welcome and prompt assistance. This role requires exceptional communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently in a dynamic environment.

Key Responsibilities

1. Front Desk Operations:

   • Greet and assist visitors, clients, and employees with professionalism and courtesy.
   • Answer and direct phone calls to the appropriate departments or individuals.
   • Manage and respond to inquiries via email, phone, or in-person promptly.

2. Customer Service:

   • Address customer concerns and provide accurate information about services or products.
   • Resolve complaints or escalate them to the appropriate personnel for resolution.
   • Ensure a positive customer experience by maintaining a friendly and helpful demeanor.

3. Administrative Support:

   • Schedule and coordinate appointments, meetings, and bookings.
   • Maintain and update records, logs, and files as required.
   • Manage the reception area to ensure it is tidy and organized at all times.

4. Communication and Coordination:

   • Act as a liaison between customers and internal teams to facilitate smooth communication.
   • Relay messages and important information to relevant team members accurately and promptly.

5. Other Duties:

   • Assist in general administrative tasks, including photocopying, filing, and data entry.
   • Monitor office supplies and coordinate orders as needed.

Qualifications and Skills

• Education and Experience:

  • Diploma or equivalent in Customer Service, Business Administration, or a related field.
  • Proven experience in a receptionist or customer service role is preferred.

• Skills:

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and basic knowledge of office equipment (e.g., phone systems, printers).

• Personal Attributes:

  • Friendly, professional, and customer-oriented attitude.
  • Ability to handle challenging situations with patience and tact.
  • Reliable, punctual, and able to work in a fast-paced environment.