Customer Service Intern

We are looking for a passionate and motivated Customer Service Intern to join our dynamic team! This internship offers a fantastic opportunity to gain hands-on experience in the customer service field. As an intern, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience. This role is ideal for someone eager to learn, develop their communication skills, and contribute to delivering exceptional customer service.

Key Responsibilities:

• Greet and engage customers through various communication channels (phone, email, chat) in a friendly and professional manner.
• Identify customer needs and direct them to the appropriate service or department.
• Accurately input and update customer interaction details into the CRM system after each contact.
• Manage and respond to basic customer inquiries and support tickets on time.
• Escalate more complex issues to senior team members or relevant departments.
• Assist in monitoring customer account balances and assist with basic payment reminders and notifications.
• Follow up with customers to ensure satisfaction and resolve any pending issues.
• Help prepare basic reports related to customer interactions and resolutions.
• Assist in maintaining organized records of all customer interactions.
• Support customers with basic troubleshooting, guiding them through steps to resolve common issues.
• Work closely with a team-oriented, customer-focused environment to enhance the customer experience.

Requirements

• Living in or willing to relocate to Malindi Town.
• Strong passion for customer service and helping others.
• Excellent communication skills, both written and verbal.
• Strong problem-solving ability with a customer-first attitude.
• Ability to work efficiently in a fast-paced environment.
• Organizational skills and attention to detail.
• Proficiency in using CRM systems and basic computer software is a plus.
• Previous experience in customer service or a related field is a plus.
  
  

Benefits

• Gain practical experience and insights into customer service in a dynamic, growing company.
• Develop your professional communication, problem-solving, and organizational skills.
• Be part of a supportive, collaborative team focused on customer satisfaction.
• Opportunity for growth and potential future employment.