Call Center Agents – Dial Africa

Dial Afrika is a fast-growing company dedicated to providing exceptional customer service solutions. We are seeking Call Center Agents who are passionate about delivering excellent customer experiences and are ready to join our dynamic team in Nairobi.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate and timely information to customers while ensuring a positive experience.
• Resolve customer inquiries and complaints with a focus on first-call resolution.
• Maintain detailed and accurate records of customer interactions in the system.
• Adhere to company policies, standards, and procedures while working under minimal supervision.
• Consistently meet and exceed individual and team performance targets.

Requirements:

• Strong verbal and written communication skills.
• Must possess a current Certificate of Good Conduct.
• Ability to work under pressure and manage high call volumes effectively.
• A positive attitude, adaptability, and a willingness to learn.
• Must be based in Nairobi.
• Immediate availability to start working is required.