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Customer Service Agent – Royal Mabati

Anonymous
Total Clicks
140 (views)

Description

As the Customer Service Agent, you will be tasked to solve and deal with customers' complaints and concerns before and after sales have been done.

Key Skills & Qualifications:

  • Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
  • Respond to customer queries and provide accurate order progress updates.
  • Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
  • Identify and escalate priority issues or problematic clients to the team leader.
  • Build and maintain strong customer relationships by addressing concerns with care.
  • Generate and submit reports for accountability and performance tracking.
  • Support the sales team by assisting new customer acquisition and order processing.

Key Competencies

  • Excellent Organizing and prioritizing skills required.
  • Extremely detail-oriented, attention to accuracy.
  • Strong written, verbal, and interpersonal communication skills required Information management skills.
  • Ability to work well independently, and as part of a team.
  • Ability to multi-task, Problem-solving skills.
  • Computer proficiency in Word, Excel, Power Point, Microsoft.
  • Deadline 28th Feb

Job role insights

  • Date posted

    February 24, 2025

  • Closing date

    February 24, 2025

  • Hiring location

    Nairobi

  • Offered salary

    Negotiable Price

  • Career level

    Middle Level

  • Qualification

    Diploma

  • Experience

    1 - 2 Years

Click the button to Apply

138 days left to apply!

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