General Manager; Terms of Reference

Our Client, an Established hospital in Isiolo is looking to hire  General Manager, terms of reference.

Roles and Responsivities

High-level roles and responsibilities

• Strategic planning: Develop and implement business strategies to achieve goals, and analyze market trends to adjust strategies 
• Department management: Provide leadership and supervision to departments, and ensure they are aligned with company objectives 
• Performance monitoring: Develop key performance indicators (KPIs) and monitor progress towards achieving them 
• Risk management: Assess, manage, and mitigate risks to the company 
• Staff management: Recruit and train competent staff, and conduct performance evaluations 
• Compliance: Ensure compliance with industry policies, practices, and regulations 
• Financial management: Set sound financial systems, and oversee the production of financial reports 
• Patient care: Develop patient care policies, and ensure patient confidentiality 
• Marketing: Coordinate marketing activities, and develop and implement marketing plans 
• Reporting: Prepare reports for management decision making 
• Community relations: Build company image by collaborating with customers, government, community organizations, and employees

Detailed breakdown of specific duties and responsibilities

Leadership, communication and coordination roles

• Oversaw the general and overall leadership and strategic management of the hospital.
• Developing and implementing standard operating systems (SOPs) for all the departments under operations.
• Responsible for implementing and achieving the hospital and departmental policies, objectives and operational procedures through department Heads.
• Reviewing, monitoring, and revising policies and procedures in coordination with the management.
• Developing business plans and specify individual staff targets to pave way for achieving the overall departmental objectives and targets.
• Ensuring that an effective Quality Improvement program is in place at the hospital.
• Ensuring that regular weekly staff meetings to take address arising challenges, plan for the new week and set targets for the staff.
• Monitoring the performance of the hospital in terms of revenue & profitability against targets and take corrective steps as required
• Undertaking cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads.
• Managing data, analysis, interpretations and developing strategies for improvement of revenue and general profitability of the facility.
• Developing and maintaining good relationship with the community, local leaders and other important person in and around vicinity in order to run the hospital functions smoothly
• Any other relevant duties related to smooth running of the facility in consultation with the directors

Finance Roles

• Ensuring effective and efficient financial management and accounting for hospital resources.
• Working on cost control, without compromising on service and quality.
• Preparing accurate and up-to date financial and management accounting information in order to facilitate decision making.
• Establishing and continuously updating internal control systems and procedures to ensure prudent use of financial resources.
• Developing, implementing and monitoring effective systems of monitoring performance against budget including key financial performance indicators.
• Oversee robust cash handling and banking procedures including records for petty utilization and depositing of the cash sales in the relevant account.
• Ensuring that closing stocks in financial statements can be tied up to physical stocks and differences are investigated promptly and resolved.
• Coordinating with the Operations Manager and heads of department to procure required items from the established suppliers
• Oversee and ensure compliance to all statutory requirements

Credit Control

• Establish debtor follow-up and recovery mechanism to reduce bad debts.
• Follow up for timely payment of all due amount as per the SLA to preserve the cash flow position of the hospital.
• Confirm and communicate all dispatches and statements to insurances every month.
• Resolve and escalate all unpaid bills above the hospital’s threshold with timely advice on market trends and resolutions.
• Engage all debtors for periodical reconciliation and sign offs.
• Share possible rejection report monthly for provision and follow-up on disputed claims.
• Share final rejection report with clear reasons per account.
• Ensure timely update of schemes, plans and updates.
• Continuous sensitization of the billing and claim vetting teams on insurance feedbacks and requirements.
• Follow up on self-pay debtors payment as per guarantee.
• Monthly reconciliation for all general ledgers relating to account receivable.
• Ensure timely allocation of payment received.
• Facilitating effective billing and revenue capture
• Overseeing all accounts and customer relationship management.
• Undertaking account reconciliation and sending out timely client statement letters
• Handling patient disputes regarding bills and negotiating to bring payment within the agreed terms.
• Handling disputed bills with insurance and negotiating to bring payment within the agreed terms.
• Developing credit management capacity within the department.
• Maintenance of all contracts signed with all hospital debtors.

Requirements

• Education: A bachelor's degree in a business-related field. A master's degree in business administration, management, or a related field may also be required.
• Experience: A proven track record of driving business growth and operational excellence (3 years and above)
• Leadership: Strong leadership capabilities, with demonstrated success in team management and development.
• Communication: Exceptional communication and interpersonal skills.
• Analytical skills: Analytical, results-oriented, and goal-driven.
• Business management tools: Proficient in using business management and reporting tools.
• Flexibility: Flexible and able to respond to change.
• Teamwork: A commitment to teamwork.
• Cross-cultural communication: Understands cross-cultural communication.