Customer Service Agents (25 Positions)

Our client is seeking to hire a Customer service agent. The candidate will interact with customers to answer questions, resolve issues, process orders, and provide information about the company products and services.

Job Title: Customer Service Agent

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Needed Qualifications:

1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
8. Excellent command of written & spoken English
9. Good command of MS Office & Excel
10. Details oriented, problem solving & good Communication skills
11. Ability to meet deadlines
12. Diploma or BSc in sales, Marketing or a related field