Front Desk Clerks/Attendant – Hotel Industry

Fair Acres Boutique Hotel is Nairobi’s premier boutique destination, offering a unique blend of timeless elegance and the vibrant spirit of modern Africa. For nearly a decade, we have welcomed guests into our home, providing a warm, personalized hospitality experience that feels just like home.

Job Overview:
We are seeking professional and friendly Front Desk Clerks/Attendants to be the first point of contact for our guests. In this role, you will deliver exceptional customer service, handle all front desk duties efficiently, and help create a memorable stay for every guest.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival and check them in/out efficiently.

• Manage reservations via phone, email, or in person using the Hotelwise system.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Maintain an organized front desk area and ensure all administrative tasks are completed accurately.

• Answer and direct phone calls, manage emails, and process payments.

• Coordinate with housekeeping and other departments to ensure smooth operations.

• Provide guests with information about hotel services, local attractions, and travel directions.

• Maintain records of bookings, payments, and guest details with high accuracy.

Minimum Requirements:

• Diploma or equivalent; additional training in office administration is a plus.

• Proven experience as a receptionist, front desk clerk, or similar role in hospitality.

• Experience using the Hotelwise system is a significant advantage.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Excellent organizational, time-management, and multitasking skills.

• A customer-service-oriented mindset with a positive, friendly attitude.

• Ability to work flexible hours, including weekends and holidays.

What We Offer:

• A supportive and welcoming work environment.

• Opportunities for career growth in the hospitality industry.

• A chance to be part of one of Nairobi’s most reputable boutique hotels.