Call Centre Agent at Unifi Africa

Unifi is a fast-growing financial technology company currently operating in Zambia, South Africa,
Uganda and Kenya. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa.

We are looking for energetic individuals with a good understanding of customer service principles
and best practices to form part of our customer service Call Centre team.

Minimum Requirements

• Experience in a customer facing service role.
• A relevant diploma or degree preferred but not required.

Responsibilities

• Answer incoming calls and respond to clients.
• Manage and resolve client’s complaints
• Sell and market Unifi Credit products to customers.
• Identify and escalate issues to supervisors.
• Provide product and service information to clients.
• Research required information using available resources.
• Research, identify, and resolve client’s complaints using applicable system.
• Process, queries, and applications (Employment verification, New employer and Data
  check).
• Route calls to appropriate personnel.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends to clients calls.
• Follow up and encourage clients to make timely loan repayments/payables/arrears.
• Complete call logs and reports.
  Other duties
• Actively participate in all brand awareness and marketing activities
•  Maintain thriving relationships with customers and stakeholders.
• Make Unifi a fun place to work!