Description
Jumia Kenya is seeking experienced Customer Service Sales Agents to handle customer inquiries, resolve issues, and support sales through effective customer engagement.
Key Responsibilities
- Handle customer inquiries through calls and other communication channels.
- Identify customer needs and provide appropriate solutions.
- Promote products and services and support sales conversion.
- Resolve customer complaints and service issues professionally.
- Follow up on customer concerns to ensure satisfactory resolution.
- Maintain accurate customer records and provide timely feedback.
- Meet assigned customer service and sales targets.
Requirements
- At least 1 year of experience in customer service and sales.
- Previous call centre experience is required.
- Strong communication and interpersonal skills.
- Proven ability in sales and customer issue resolution.
- Strong customer service orientation and problem-solving skills.
- Ability to work in a fast-paced environment.
- Available to start immediately.
Skills
Job role insights
-
Date posted
September 14, 2026
-
Closing date
September 14, 2026
-
Hiring location
Nairobi
-
Offered salary
Negotiable Price
-
Career level
Entry Level
-
Experience
1 - 2 Years
Click the button to Apply
0 days left !
Get Similar Job Updates
Join our WhatsApp channel to receive the latest job opportunities.
Interested in this job?
0 days left to apply
To provide courteous, professional first-line customer service at the Club's reception and front office by welcoming members, guests and visitors, handling routine enquiries and reservations,…
To supervise the Customer Service team and ensure efficient, professional and proactive service delivery to all Syokimau ICD customers. The role is responsible for coordinating…
Jumia Kenya is looking for experienced Customer Service Core Agents to provide professional customer support, handle inquiries, and resolve customer issues efficiently.Key ResponsibilitiesHandle customer inquiries…
