Customer Service Core Agents

Jumia Kenya is looking for experienced Customer Service Core Agents to provide professional customer support, handle inquiries, and resolve customer issues efficiently.

Key Responsibilities

1. Handle customer inquiries and complaints through the call centre.
2. Investigate and resolve customer issues promptly and professionally.
3. Provide accurate information on orders, deliveries, returns, and other customer concerns.
4. Escalate complex issues to the appropriate teams when necessary.
5. Follow up on unresolved cases and ensure timely resolution.
6. Maintain accurate records of customer interactions.
7. Deliver a high standard of customer service while meeting performance targets.

Requirements

1. At least 1 year of experience in customer service and issue resolution.
2. Previous call centre experience is required.
3. Strong communication and interpersonal skills.
4. Proven ability to handle and resolve customer issues.
5. Good problem-solving and listening skills.
6. Ability to work under pressure in a fast-paced environment.
7. Available to start immediately.