Customer Service Agent – Royal Mabati

As the Customer Service Agent, you will be tasked to solve and deal with customers' complaints and concerns before and after sales have been done.

Key Skills & Qualifications:

• Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
• Respond to customer queries and provide accurate order progress updates.
• Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
• Identify and escalate priority issues or problematic clients to the team leader.
• Build and maintain strong customer relationships by addressing concerns with care.
• Generate and submit reports for accountability and performance tracking.
• Support the sales team by assisting new customer acquisition and order processing.

Key Competencies

• Excellent Organizing and prioritizing skills required.
• Extremely detail-oriented, attention to accuracy.
• Strong written, verbal, and interpersonal communication skills required Information management skills.
• Ability to work well independently, and as part of a team.
• Ability to multi-task, Problem-solving skills.
• Computer proficiency in Word, Excel, Power Point, Microsoft.
• Deadline 28th Feb