Customer Service & Digital Marketing Officer

Key Responsibilities

Customer Service

• Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
• Provide accurate information on the Company's products and services.
• Handle customer complaints and ensure timely resolution.
• Follow up on customer requests and maintain customer satisfaction.
• Maintain and update customer records.

Digital Marketing

• Manage the Company's social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
• Create and publish engaging content across digital platforms.
• Monitor social media engagement and respond to customer inquiries.
• Generate leads through online marketing campaigns and promotions.
• Assist in developing and implementing digital marketing strategies.
• Monitor and report on the performance of digital marketing activities.

Sales Support

• Generate and follow up on leads to support business growth.
• Assist in organizing marketing campaigns, activations, and promotional events.
• Support customer retention initiatives through regular engagement and follow-up.

Qualifications and Experience

Academic Qualifications

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.

Experience

• At least two (2) years' experience in customer service, sales, digital marketing, or a related role.
• Experience managing social media platforms and digital marketing campaigns will be an added advantage.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in social media management and digital marketing tools.
• Content creation and copywriting skills.
• Good organizational and time-management skills.
• Ability to multitask and work under pressure.
• Basic graphic design skills will be an added advantage.
• Strong problem-solving and analytical skills.
• Sales and negotiation skills.
• Proficiency in Microsoft Office applications.