Customer Support Agent

Kwikbet is a trusted sportsbook platform offering a seamless, up-to-date betting experience. We feature major sports leagues and games, delivering exciting betting opportunities and fast, reliable service to our growing customer base.

Job Summary

We are seeking a Customer Support Agent to join our Nairobi-based team. The successful candidate will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a positive experience for all users on our platform.

Key Responsibilities

• Provide prompt and professional customer support via phone, email, and live chat.
• Address customer complaints, queries, and account-related issues effectively.
• Educate users on how to use the platform, including betting procedures and features.
• Escalate unresolved issues to appropriate internal teams and follow up until resolution.
• Maintain up-to-date knowledge of Kwikbet’s services, policies, and promotions.
• Monitor customer interactions and report recurring issues or trends.

Qualifications & Requirements

• Diploma or at least 2 years of college education. A Bachelor's Degree is an added advantage.
• Minimum 2 years of experience in a customer support or client-facing role.
• Fluent in both Kiswahili and English—spoken and written.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Self-motivated with the ability to work independently and in a team.
• Strong problem-solving skills and attention to detail.
• Familiarity or interest in sports betting and the sports industry is a significant plus.